Dialogue Tile
With Digital Workflow, Dialogue or patient counseling can be done electronically.
All new prescriptions (including authorizations, rebills and amends) are automatically flagged as Dialogue Required display in the Dialogue tile once they have passed Data Entry.
Additional types of prescriptions, such as refills, can also display if the Dialogue Required is selected in Packaging, Technical Validation, or Clinical Review.
With Digital Workflow, Dialogue or patient counseling can be done electronically, if the E-Dialogue dropdown in Workflow Preferences is set to New or All.
Certain types of prescriptions will display depending on the E-Dialogue preference:
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New - All new prescriptions (including authorizations, rebills and amends) are automatically flagged as Dialogue Required and display in the Dialogue tile once they have passed Data Entry.
Additional types of prescriptions, such as refills, can also display if the Dialogue Required is selected in Packaging, Technical Validation or Clinical Review.
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All - all types of prescriptions are automatically flagged as Dialogue Required and display in the Dialogue tile once they have passed Data Entry.
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No - the Dialogue tile is removed from the Workbench and cannot be accessed.
The Dialogue tile is only available if you have the E-Dialogue dropdown in Workflow Preferences set to New, All, or Manual. If not, you can still perform Dialogue through:
To learn more about the Dialogue tile, select the expander icons 
in the image below.
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