Printing Owe Balance Labels When Digital Owe Balance is ON

Owe Balance labels can be printed manually, or automatically as an Owe Balance moves through Workflow.

Automatic Printing of Owe Balance Labels

The timing of when Owe Balance labels are printed is determined by the Owe Label Print setting and the specific Workflow configuration of your pharmacy.

Select the dropdown that applies to your pharmacy to learn more.

What is the Owe Label Print setting? When do Owe Balance labels print?
With Vial Copy

  • When the initial fill labels print.*
Process Owe
None

  • Automatic printing does not occur but they can be manually printed.

*If multiple Owe Balances were created for a prescription, each time the Owe Balance is reduced, Owe Balance labels will print.

What is the Owe Label Print setting? When do Owe Balance labels print?
With Vial Copy

  • When the initial fill labels print.*
Process Owe
None

  • Automatic printing does not occur but they can be manually printed.

*If multiple Owe Balances were created for a prescription, each time the Owe Balance is reduced, Owe Balance labels will print.

What is the Owe Label Print setting? When do Owe Balance labels print?
With Vial Copy

  • When the initial fill labels print.*

Process Owe
None

  • Automatic printing does not occur but they can be manually printed.

*If multiple Owe Balances were created for a prescription, each time the Owe Balance is reduced, Owe Balance labels will print.

What is the Owe Label Print setting? When do Owe Balance labels print?
With Vial Copy

  • When the initial fill labels print.*
Process Owe
None

  • Automatic printing does not occur but they can be manually printed.

*If multiple Owe Balances were created for a prescription, each time the Owe Balance is reduced, Owe Balance labels will print.

Manually Printing Owe Balance Labels

To manually print an Owe Balance label:

  1. Open the Owe Balance window from one of the following locations:

    • From the Workflow Workbench, select Rx > Owe Balance. Enter the prescription number(s) and select OK.

    • From the Patient Profile, select the prescription and Rx > Owe Balance.

    • From Packaging, select the expander button .

    • From Technical Validation/Clinical Review, select Rx > Owe Balance.

    • From the Pick Up/Delivery tile, select the prescription and Rx > Owe Balance.

  2. Select Print.

    • The Owe Balance label prints. For pharmacies using Thermal labels, this includes the Owe Balance Vial label, Privacy label, Hard Copy, and Narcotic Pickup Receipt, if applicable.

    • If the prescription had multiple Owe Balances, the most recent Owe Balance is printed.

Owe Balance Label Samples

Select the dropdowns that apply to your pharmacy to view samples of initial fill and Owe Balance labels.

On the initial fill Half label, please note that the prescription quantity is presented differently across the various sections of the label.

  • On the Vial label, the quantity being dispensed for the initial fill is shown.

  • On the Hard Copy and Official Receipt, the entire prescription quantity (as entered in Rx Detail) is shown.

  • On the Vial label and Hard Copy, the quantity being dispensed for the Owe Balance is shown.

  • The Qty Owed as displayed on the Hard Copy is the outstanding Owe Balance amount at the time the Owe Balance label was printed.

Printed Documents When does it print? Sample

Initial fill Vial label

  • Displays quantity being packaged now

Packaging completed

Data Entry completed (if Packaging is not enabled)

Initial fill Privacy label

  • Displays an Owe Balance indicator

  • The second digit of the barcode is always 0

Technical Validation and Clinical Review completed

Official Receipt

  • For full prescription quantity

 Technical Validation and Clinical Review completed

Medication Record

  • Prints if enabled in Pharmacy Preferences

 Technical Validation and Clinical Review completed

Initial fill Narcotic Pickup Receipt

  • Used for documenting the pick up of narcotic initial fills

 Technical Validation and Clinical Review completed
Printed Documents Sample

Owe Balance Vial label

  • Displays quantity that is being packaged now

Owe Balance Privacy label

  • If an Owe Balance still remains, an Owe indicator also appears

  • If POS integration is ON, barcode can be scanned at POS till

  • The second digit of the barcode is always anything other than 0

Owe Balance Hard Copy

  • Used for documenting checks when dispensing the Owe Balance

  • Does not print when full Digital Workflow is being used
Owe Balance Narcotic Pickup Receipt

  • Used for documenting pickup of narcotic Owe Balances
Printed Documents Sample

Owe Balance Vial label

  • Displays quantity that is being packaged now

Owe Balance Privacy label

  • If an Owe Balance still remains, an owe indicator also appears

  • Barcode can be scanned at POS till

Owe Balance Hard Copy

  • Used for documenting checks when dispensing the Owe Balance

  • Does not print when full Digital Workflow is being used
Owe Balance Narcotic Pickup Receipt

  • Used for documenting pickup of narcotic Owe Balances

Labels for Full Owe Balances

When the entire prescription quantity is owed, Owe Balance labels do not print. Only the initial fill labels print, with the timing determined by your pharmacy's Workflow configuration.

  • If Packaging is ON, the initial fill label will print when the prescription completes Packaging.

  • If Packaging is OFF, the Owe Label Print setting will dictate when the initial fill label prints.

    • If Owe Label Print is set to With Vial Copy, the initial fill label will print as per usual after the initial fill completes Data Entry.

    • If Owe Label Print is set to Process Owe, the initial fill label will print when the Owe Balance completes Data Entry (e.g., processed from the Parked Rx tile).