Owe Balance E-File Copy

When Digital Owe Balance is ON, e-File copies can be generated for Owe Balances. When an e-File copy is generated for a prescription with an Owe Balance, multiple pages will display in the RX e-File Copy window.

  • The first page will always correspond to the initial fill.

  • The second page will correspond to the first Owe Balance created for the prescription.

  • If multiple Owe Balances were created for a prescription, each will generate an e-File copy, added in chronological order on separate pages after the initial fill e-File copy.

The Electronic Hardcopy Report for the prescription will also include the e-File copies of the initial fill and associated Owe Balances.

An Owe Balance e-File copy can be generated anytime after the Owe Balance is placed in the Parked Rx tile. However, the Packaging and Technical Validation rows in the Workflow Details section will only be populated after the Owe Balance completes those steps. The process to generate an e-File copy for an Owe Balance is the same as a regular prescription. For detailed steps, see Generating an E-File Copy.

If an initial fill is Rebilled and an Owe Balance was created after the Rebill, the Owe Balance e-File copy will be updated. If no Owe Balance was created after the Rebill, the Owe Balance e-File copy will be deleted.

Overview of the Owe Balance E-File Copy

The layout of the Owe Balance e-File copy is similar to that of a regular prescription, however, certain sections will not be applicable.

  • Fill Type - appended with an "(OWE)" indicator.

  • Qty - displays as the quantity packaged for the Owe Balance (if Packaging is enabled) or NA (if Packaging is not enabled).

  • Initial Fill Qty - Qty entered in Rx Detail for the prescription.

  • Billing - displays as NA.

  • Workflow Details - only displays the Packaging and Technical Validation rows. Underneath the Technical Validation row, only a Product Verify sub-row appears. A row will become populated with the date, time, and user once the Owe Balance completes the Workflow step. If a Workflow step is not enabled, the row will not be populated with these details.

  • Pharmacist Signature - displays as NA.