Owe Balance Labels

An Owe Balance label prints after the Owe Balance is processed from the Parked Rx tile. The vial label shows the quantity being packaged for the Owe Balance. The privacy label includes a barcode that can be scanned at the POS till.

When the entire prescription quantity is owed, the Owe Balance label does not print, and only the initial fill label prints once Packaging has been completed.

The timing of when Owe Balance labels print depends on the Owe Label Print preference and Workflow configuration.

Refer to Table 1 to determine when Owe Balance labels print for your pharmacy.

When the entire prescription quantity is owed, an Owe Balance label does not print, and only the initial fill label prints once Packaging has been completed. If Packaging is OFF, the initial fill label prints once the Owe Balance is updated (Owe Label Print = Process Owe) or following Data Entry (Owe Label Print = With Vial Copy).

Table 1. The timing of Owe Balance label printing by Owe Label Print preference.

Owe Label Print Preference	Timing for Owe Balance Labels
With Vial Copy	When the initial fill labels print. When an Owe Balance is reduced but not fully cleared. When an Owe Balance is fully cleared if it was reduced previously (i.e., an Owe Balance of 60 was reduced to 30 then to 0).
Owe Process	When an Owe Balance is processed from the Parked Rx tile or Rx menu. When purchase orders containing the owed drugs are reconciled if Auto Reconcile Owe is ON.
None	When manually initiated using the Print button in the Owe Balance window. Automatic printing of Owe Balance labels does not occur.

Use the dropdowns below for label samples of the initial fill and Owe Balance labels.

Initial Fill Thermal Labels

Printed Documents	When does it print?	Sample
Initial fill vial label Displays quantity being packaged now	Packaging completed
Initial fill privacy label Displays an Owe Balance indicator The second digit of the barcode is always 0	Technical Validation and Clinical Review completed
Official Receipt For full prescription quantity	Technical Validation and Clinical Review completed
Medication Record Prints if enabled in Pharmacy Preferences	Technical Validation and Clinical Review completed
Initial fill narcotic pickup receipt Used for documenting the pick up of narcotic initial fills	Technical Validation and Clinical Review completed

Owe Balance Thermal Labels

Printed Documents	Sample
Owe Balance vial label Displays quantity that is being packaged now
Owe Balance privacy label If an Owe Balance still remains, an owe indicator also appears Barcode can be scanned at POS till The second digit of the barcode is always anything other than 0
Owe Balance hard copy Used for documenting checks when dispensing the Owe Balance
Owe Balance narcotic pickup receipt Used for documenting pick up of narcotic Owe Balances

Owe Balance Thermal Labels

Printed Documents	When does it print?	Sample
Owe Balance vial label Displays quantity that is being packaged now	Processed from Parked Rx tile or Rx menu
Owe Balance privacy label If an Owe Balance still remains, an owe indicator also appears Barcode can be scanned at POS till	Processed from Parked Rx tile or Rx menu
Owe Balance hard copy Used for documenting checks when dispensing the Owe Balance	Processed from Parked Rx tile or Rx menu
Owe Balance narcotic pickup receipt Used for documenting pick up of narcotic Owe Balances	Processed from Parked Rx tile or Rx menu

Manually Printing Owe Balance Labels

For a quick demo on reprinting Owe Balance labels, watch the video below.

To manually print an Owe Balance label:

Choose one of the following options:
- From the Workflow Workbench, select RX > Owe Balance. Enter the prescription number(s) and select OK.
- From the Patient Profile, select the prescription and RX > Owe Balance.
- From Packaging, select the expander button to open the Owe Balance window.
- From Technical Validation/Clinical Review, select RX > Owe Balance.
- From the Pick Up/Delivery tile, select the prescription and RX > Owe Balance.
The Owe Balance window opens.
Select Print. The Owe Balance label prints. If the prescription had multiple Owe Balances, the most recent Owe Balance is printed. For stores using Thermal labels, this includes the Owe Balance vial label, privacy label, hard copy, and narcotic pickup receipt, if applicable.