Reactivating a Prescription

Select the applicable tab to learn about reactivating prescriptions in your province.

Prescriptions which are discontinued or revoked cannot be reactivated on the Patient Profile or EHR. A new authorization must be created by refilling and then reauthorizing the prescription or creating a new prescription.

An inactivated prescription can be reactivated from the following locations:

To reactivate an inactivated prescription from Intake:

  1. From the Workbench, Patient Profile, or Fax tile, select Intake.

  2. Search for and select the patient, if they are not already entered.

  3. Do one of the following:

    • Select the Profile button.

    • Select the Patient Folder button at the top right.

    The Patient Profile opens.

  4. Select the Active checkbox for the prescription you want to reactivate. A window appears for additional information.

  5. Enter or select the following:

    • Re-activated By

    • Prescription Note - this field is optional.

  6. Select OK. The Re-Activate Prescription window closes.

  7. Select Save.

    • The Active flag on the Profile is turned on for the prescription.

    • A note is added to the prescription indicating the status change, user, date, and time.

    • A record is also added to the Patient Folder History tab to document the status change of the prescription.

    • Non-retail prescriptions revert to an active Group Rx Status (A for regular prescriptions and G for government prescriptions).

    • Nothing is transmitted to the EHR.

To reactivate an inactivated prescription from the Patient Folder:

  1. Open the Patient Folder. The Profile tab opens by default.

  2. Select the Active checkbox for the prescription you want to reactivate. A window appears for additional information.

  3. Enter or select the following:

    • Re-activated By

    • Prescription Note - this field is optional.

  4. Select OK. The Re-Activate Prescription window closes.

  5. Select Save.

    • The Active flag on the Profile is turned on for the prescription.

    • A note is added to the prescription indicating the status change, user, date, and time.

    • A record is also added to the Patient FolderHistory tab to document the status change of the prescription.

    • Non-retail prescriptions revert to an active Group Rx Status (A for regular prescriptions and G for government prescriptions).

    • Nothing is transmitted to the EHR.

If your pharmacy does not have Real-Time Integration (RTI) enabled, refer to the Other Provinces tab on this page.

If a inactivated or suspended prescription is local, you can reactivate it from Propel Rx which will update its status on the EHR. If a resume date was specified when the prescription was inactivated, the prescription will be automatically reactivated on the chosen date; however, you can still manually resume the prescription earlier if needed.

You can only resume inactivated or suspended prescriptions. In Alberta, you cannot resume a discontinued or revoked prescription but you can refill it to create a new authorization if you received a new prescription or changed the status in error.

If the prescription is not local (i.e., on the EHR only), you can resume it from the EHR Profile.

For more information on resuming inactivated or suspended prescriptions, refer to the Resuming a Suspended Prescription from Propel Rx section of the Alberta RTI User Guide.

A prescription can be reactivated from the following locations.

To reactivate an inactivated prescription from Intake:

  1. From the Workbench, Patient Profile, or Fax tile, select Intake.

  2. Search for and select the patient, if they are not already entered.

  3. Do one of the following:

    • Select the Profile button.

    • Select the Patient Folder button at the top right.

    The Patient Profile opens.

  4. Select the Active checkbox for the prescription you want to reactivate. A window appears for additional information.

  5. Enter or select the following:

    • Reason

    • Prescription Note - this field is optional.

    • EHR - select this checkbox if you want to transmit the note to DIS.

    • Re-activated By - this field is optional.

  6. Select OK. The Re-Activate Prescription window closes.

  7. Select Save.

    • The prescription is reactivated on the Profile and EHR.

    • A note is added to the prescription indicating the status change, user, date, and time.

    • A record is also added to the Patient Folder History tab to document the status change of the prescription.

    • Non-retail prescriptions revert to an active Group Rx Status (A for regular prescriptions and G for government prescriptions).

To reactivate a prescription from the Patient Folder:

  1. Open the Patient Folder. The Profile tab opens by default.

  2. Select the Active checkbox for the prescription you want to reactivate. A window appears for additional information.

  3. Enter or select the following:

    • Reason

    • Prescription Note - this field is optional.

    • EHR - select this checkbox if you want to transmit the note to DIS.

    • Re-activated By - this field is optional.

  4. Select OK. The Re-Activate Prescription window closes.

  5. Select Save.

    • The prescription is reactivated on the Profile and EHR.

    • A note is added to the prescription indicating the status change, user, date, and time.

    • A record is also added to the Patient Folder History tab to document the status change of the prescription.

    • Non-retail prescriptions revert to an active Group Rx Status (A for regular prescriptions and G for government prescriptions).

If an inactivated or suspended prescription is found locally, you can reactivate it from Propel Rx which will update its status on the EHR. If a resume date was specified when the prescription was inactivated, the prescription will be automatically reactivated on the chosen date; however, you can still manually resume the prescription earlier if needed.

You can only resume inactivated or suspended prescriptions. In Newfoundland and Labrador, you cannot resume a discontinued prescription in Propel Rx.

If the prescription is not local (i.e., on the EHR), you can resume it from the EHR Profile.

For more information on updating prescription statuses, see the Resuming a Suspended Prescription section of the Newfoundland and Labrador DIS User Guide.

In New Brunswick, prescriptions that are inactivated, suspended, or discontinued can be reactivated.

For more information on reactivating prescriptions, see the Reactivating an Inactivated or Suspended Prescription from Propel Rx and Reactivating a Discontinued Prescription from Propel Rx sections of the Nova Brunswick DIS User Guide.

If an inactivated or suspended prescription is found locally, you can reactivate it from Propel Rx which will update its status on the EHR. If a resume date was specified when the prescription was inactivated, the prescription will be automatically reactivated on the chosen date; however, you can still manually resume the prescription earlier if needed.

You can only resume inactivated or suspended prescriptions. In Newfoundland and Labrador, you cannot resume a discontinued prescription in Propel Rx.

If the prescription is not local (i.e., on the EHR), you can resume it from the EHR Profile.

For more information on updating prescription statuses see the Resuming a Suspended Prescription from Propel Rx section of the Nova Scotia DIS User Guide.

A prescription can be reactivated from the following locations.

To reactivate a prescription from Intake

  1. From the Workbench, Patient Profile, or Fax tile, select Intake.

  2. Search for and select the patient, if they are not already entered.

  3. Do one of the following:

    • Select the Profile button.

    • Select the Patient Folder button at the top right.

    The Patient Profile opens.

  4. Select the Active checkbox for the prescription you want to reactivate. A window appears for additional information.

  5. Optional: enter the reason for the activation and select who initiated the activation process, if applicable.

  6. Select OK. The Re-Activate Prescription window closes.

  7. Select Save.

    • The Active flag on the Profile is turned on for the prescription.

    • A note is added to the prescription indicating the status change, user, date, and time.

    • A record is also added to the Patient Folder History tab to document the status change of the prescription.

    • Non-retail prescriptions revert to an active Group Rx Status (A for regular prescriptions and G for government prescriptions).

To reactivate a prescription from the Patient Folder:

  1. Open the Patient Folder. The Profile tab opens by default.

  2. Select the Active checkbox for the prescription you want to reactivate. A window appears for additional information.

  3. Optional: enter the reason for the activation and select who initiated the activation process, if applicable.

  4. Select OK. The Re-Activate Prescription window closes.

  5. Select Save.

    • The Active flag on the Profile is turned on for the prescription.

    • A note is added to the prescription indicating the status change, user, date, and time.

    • A record is also added to the Patient Folder History tab to document the status change of the prescription.

    • Non-retail prescriptions revert to an active Group Rx Status (A for regular prescriptions and G for government prescriptions).