Refusing or Amending Prescriptions Received Through PrescribeIT®

To Refuse a Prescription that was received through PrescribeIT®:

1. Search for and select the patient.

2. Select the Profile tab.

3. Highlight the Prescription and select Correct > Refuse. A prompt displays to determine which action to take with the Prescription.

   

4. Select one of the following options:

   • Remove - Patient remains synchronized. 

     The Prescription returns to the Data Entry queue for later processing. Available only for a the first Prescription in a Prescription chain.

   • Unsync - Unsynchronizes the patient.

     The Prescription is returned to the Data Entry queue for later processing. Available only for the first Prescription in a Prescription chain from a specific prescriber location.

   • Hold - Patient remains synchronized.

     The Prescription is placed on hold. Available only for the first Prescription in a Prescription chain.

   Once selected, the Cancel Notification Reason window appears.

   

5. Select an appropriate reason.

   If Other is selected, a freeform textbox opens to enter in a reason for refusal.

6. Select OK. A Dispense Cancel Notification is sent to the prescriber.

A Prescription received through PrescribeIT® can be Amended. A message may be transmitted to PrescribeIT® depending on the Prescription fields that are changed.

• If only Compliance Pack information is changed, no message is transmitted to PrescribeIT®. The changes remain local only.

• If the Qty Auth (QA) and/or SIG is changed, two messages are transmitted to PrescribeIT® in sequence: a Dispense Cancel Notification with a defaulted reason of Data Entry Correction followed by a Dispense Notification with the updated information.

  The QA and SIG can only be Amended in non-EHR provinces.

• If a Hold Prescription is Amended, no messages are transmitted to PrescribeIT® even if the Qty Auth (QA) and/or SIG is changed.