Refusing or Amending Prescriptions Received Through PrescribeIT®

To refuse a prescription that was received through PrescribeIT®:

1. Search for and select the patient.

2. Select the Profile tab.

3. Highlight the prescription and select Correct > Refuse. A prompt displays to determine which action to take with the prescription.

   

4. Select one of the following options:

   • Remove - Patient remains synchronized. 

     The prescription returns to the Data Entry queue for later processing. Available only for a the first prescription in a prescription chain.

   • Unsync - Unsynchronizes the patient.

     The prescription is returned to the Data Entry queue for later processing. Available only for the first prescription in a prescription chain from a specific prescriber location.

   • Hold - Patient remains synchronized.

     The prescription is placed on hold. Available only for the first prescription in a prescription chain.

   Once selected, the Cancel Notification Reason window appears.

   

5. Select an appropriate reason.

   If Other is selected, a freeform textbox opens to enter in a reason for refusal.

6. Select OK. A Dispense Cancel Notification is sent to the prescriber.

A prescription received through PrescribeIT® can be amended. A message may be transmitted to PrescribeIT® depending on the prescription fields that are changed.

• If only Compliance Pack information is changed, no message is transmitted to PrescribeIT®. The changes remain local only.

• If the Qty Auth (QA) and/or SIG is changed, two messages are transmitted to PrescribeIT® in sequence: a Dispense Cancel Notification with a defaulted reason of Data Entry Correction followed by a Dispense Notification with the updated information.

  The QA and SIG can only be amended in non-EHR provinces.

• If a Hold prescription is amended, no messages are transmitted to PrescribeIT® even if the Qty Auth (QA) and/or SIG is changed.