Replying to a Clinical Communication Message
Use the dropdowns below to learn more about the actions that can be performed on a received Clinical Communication message.
Viewing a Received Message
To view a received communication:
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In the Messages tile, select Inbox.
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Select the received message.
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Select Detail. The PrescribeIT® Mail window opens.
The message from the prescriber displays in the Message field.
Replying to a Received Message
There are two methods to reply to a communication:
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Select the Reply button from the Mail tile once a communication has been highlighted.
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Select the Reply button in the PrescribeIT® Mail window once a communication has been detailed.
All previous communications in a specific communication chain can be viewed in:
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The History field of the PrescribeIT® Mail window.
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The patient's History tab.
For more information, see Viewing a History of Clinical Communication Messages.
A Clinical Communication can be received from a prescriber or for a patient that is not synchronized with your pharmacy. The name of the doctor and/or patient displays in bold in the Mail tab.
Prescribers and patients can be synchronized from the PrescribeIT® Mail window the same way they are synchronized from an incoming PrescribeIT® transaction. For more information, see the following topics:
It is best practice to synchronize any prescribers or patients that are not synchronized to ensure their profiles are up to date.