Failed Clinical Communication Messages

Failed messages can be viewed and actioned in the Sent folder in the Messages tile. These communications are identified by a failed icon .

To view and action failed messages:

1. In the Messages tile, select Sent.

   

2. Select the failed message.

   

3. Select Detail.

   

4. The Mail window opens, displaying the message details.

When detailed, a prompt displays the reason why the message failed.

Depending on the prompt:

• The issue can be rectified and the message resent.

• The message can be cancelled and the prescriber should be contacted via phone or fax.

• If you are unable to rectify and resent the message, an IT ticket can be submitted for detailed or specific errors.

 

Related Topics

• PrescribeIT® Clinical Communication

• PrescribeIT® Mail Window Overview

• Creating a New Clinical Communication Message

• Saving a Draft Clinical Communication Message

• Replying to a Clinical Communication Message

• Viewing a History of Clinical Communication Messages