Setting the Ready Times Preference

This topic is intended for Independent pharmacies only and is not applicable to Rexall pharmacies.

In Workflow Preferences, you can indicate whether you want to use the Ready Time feature or not. If turned OFF, Ready Times will not be visible in Propel Rx, and you will not be prompted to enter them for any Prescription.

If your pharmacy accepts Prescriptions through an integrated program (e.g., Amjay, Patient App), we recommend leaving the Ready Time preference ON, so you have visibility into your patients' chosen pickup times.

To set the Ready Time preference:

  1. Select More (...) > Pharmacy > Workflow.

  2. In the Ready Time section, select or deselect the Ready Time checkbox. For guidance on the expected outcomes after turning this feature ON/OFF, refer to Table 1 below.

    • A checkmark in the checkbox means the feature is ON. This is the default setting.

    • A blank checkbox means the feature is OFF.

  3. Select Save.

Table 1. Propel Rx Functionality When Ready Times are ON or OFF

  Ready Time Feature is ON Ready Time Feature is OFF
Workbench

  • The Ready Time column will be visible on the Workbench and occupy the second column position by default. Prescriptions will be sorted in ascending order by their Ready Time.

  • The Ready Time column is hidden on the Workbench. By default, Prescriptions will be sorted in descending order by their Entered Time.
Ready Time Fields

  • Ready Time fields throughout Propel Rx will be visible (e.g., Intake, Rx Detail, Workbench, Dialogue, Parked Rx tile, etc.).

  • All Ready Time fields throughout Propel Rx will be hidden. You cannot enter or view the Ready Times for any Prescription.
Prompting

  • Ready Time prompting will occur if a Ready Time is required for a Prescription. Compliance Pack and Batch Prescriptions will be exempt from the Ready Time requirement.

You can turn OFF Ready Time prompting when Refilling a Prescription from the Patient Profile using the Profile Refill Default preference.

  • No prompting will occur for Ready Times.
Prescription Label

  • The Ready Time will print on the Half and Daily Laser label. Its location will depend on the Print Ready Time in Patient Care preference in Label Preferences. Ready Times will not print on Thermal labels.

  • The Ready Time will not print on the Prescription label.
Program Prescriptions (e.g., Amjay, Patient App)*

  • Program Prescriptions will appear on the Workbench according to their Ready Times. Any program Prescriptions that were submitted when the Ready Time preference was OFF have their Ready Times retained in the backend, so they will be available should the preference be turned back ON.

  • Patients will still be able to specify a pickup time but it will not be visible in Propel Rx (i.e., only stored in the backend). Program Prescriptions will still appear on the Workbench based on the patient's chosen pickup date, not the Entered Time.

*Program Prescriptions refer to Prescription requests submitted using an integrated program that allow patients to specify pickup times at the time of ordering. These can include online, app, IVR, and text message orders.