Contact Us

This topic is intended for Independent pharmacies only and is not applicable to Rexall pharmacies.

Your business and customers depend on the efficient operation of your pharmacy systems.

We take pride in providing dedicated support to resolve your pharmacy software and hardware challenges. Our support network is highly recognized nationwide as the most reliable in the pharmacy systems industry. The PTS Customer Care team takes ownership of your request and works as a team to support you by providing the necessary expertise. If required, they will coordinate field technician support to resolve issues on-site at your store.

Experience the difference our service makes. Our dedicated Customer Care team supports you and your pharmacy.

Print a copy of our contact card here. Watch the video below to learn how to contact us.

Contact Information

  • Phone number: 1-800-387-6093

    • Press 1 for Hardware support.

    • Press 2 for Propel Rx and PharmaClik Rx support.

    • Press 3 for Propel POS support.

    • Press 5 for Sales or to order supplies.

  • Email: ptscustomercare@mckesson.ca, PTSCCSupervisor@mckesson.ca

  • For non-critical issues, open an online ticket on the PTS Portal. Click here to be taken to the self-service form.

Customer Care Hours

Monday - Friday: 7:00am - 8:00pm ET

Saturday: 9:00am - 5:00pm ET

Sunday and outside regular hours: Critical calls only

Additional Resources

PTS offers many resources to help you stay engaged and informed. For a quick overview, see PTS Resources.