Filling an OTC Prescription

When filling prescriptions in the pharmacy with OTC items from the front shop, a process called Y-Matrix is automatically performed. This process moves front store inventory to the pharmacy if the prescription amount is larger than the on hand amount. It is crucial that the correct pack size is selected before processing. Picking the right pack size ensures the correct amount is transferred from the front store to the pharmacy – inventory is only transferred in full pack sizes.

To fill an OTC prescription:

  1. Search for and select the patient.
  2. Select the Profile tab.
  3. Either create a new OTC prescription or refill an existing OTC prescription.

    • If the prescription is new:

      • Select New. The New RX window opens.
      • Enter the prescription information and a Ready Time.
      • Select Process. The Rx Detail window opens.
    • If the prescription is a refill:
      • Select the prescription.
      • Select Refill. The Ready Time window appears.
      • Enter the appropriate Ready Time.
      • Select OK. The Rx Detail window opens.
  4. In the Rx Detail window, select the Drug Folder icon.

    The Drug Folder opens.
  5. Select the Inventory tab.
  6. Verify the Actual On Hand amount for the pack size with the amount of the OTC product in the pharmacy.

    Note: If the Actual on Hand amount is incorrect, fill out the Adjusting Nexxsys OH for POS DINs survey found on the Store Portal under Pharmacy > Everyday Practice > Front Store and Pharmacy Surveys.

  7. Select OK. The Drug Folder closes to the Rx Detail window.
  8. From the Pk (OH) dropdown, select the correct pack size.
  9. Select Fill to process the prescription.
    • If there is not enough inventory in the pharmacy – take the stock from the front store, ensuring the same pack size is chosen as was billed in the prescription.
    • If there is enough inventory in the pharmacy – use the correct pack size from the pharmacy stock and do not remove from front store inventory.
    • If there is not enough inventory in the correct pack size – rebill for an in-stock pack size and use the correct pack size from the front store or pharmacy.