Password Reset

Users can reset their passwords without administrative permissions. This is done by obtaining a temporary password through the Store Portal and creating a new password.

To reset a password:

1. On the Nexxsys log in screen, select Forgot your password?
   
   The Store Portal opens in an internet browser.
2. Log in to the Store Portal.
3. In the Nexxsys Password Reset form, enter the following information:
   • Store #
   • Nexxsys Username
   • Employee #
   • Date of Birth

   

4. Select Submit. A new page opens that displays a temporary password.
   
5. Select Copy. The password is copied to the computers clipboard.
6. Return to the Nexxsys log in screen.
7. In the User field, enter the user name.
8. In the Password field, select Ctrl + V on the keyboard to paste the temporary password copied from step 5. A prompt displays that the password has expired.
   
9. Select OK. A prompt displays to enter a new password.
   
10. In the Old Password field, select Ctrl + V on the keyboard to paste the temporary password.
11. In the New Password and Confirm Password field, enter a new password.
12. Select OK.